Ebix delivers enterprise custom application development solutions that help meet business objectives such as improvements in ROI, daily business processes, employee productivity or your customer experience.

Having built numerous custom applications globally within different insurance verticals, we have broad business and technical skills that can provide a solution that works with your current environment or infrastructure. Our worldwide delivery centers including the a ISO 9001:2000 and CMMi level 5 certified software development center in India feature dedicated resources, best-in-class tools and methodologies, and proven, mature processes. Our experts leverage new technologies, enhanced frameworks, and mature methodologies to create superior applications that feature standardized processes and enable business transformation.

Ebix custom application development solutions help you to:

• Design custom solutions to meet the unique needs
• Provide custom enhancements to in-house applications
• Align current workflows or business processes
• Optimize ROI from new, aging, and legacy systems
• Increase the ability to compete globally by integrating leading Internet-enabled applications
• Improve response by maintaining critical enterprise software
• Expedite change while minimizing cost

Methodology

Ebix's application development methodology corresponds to ISO 9001:200 and CMMi frameworks and assimilates best practices in the industry. The significant features of our Application Development methodology are:

• Integration of best of breed process and practices
• Flexibility in complying with customer specific framework
• A comprehensive Project Management framework for different project types
• Robust processes with suitable entry / exit criteria for full life cycle or phase level solutions.

The application development methodology can be used for:

• New application development
• Existing application enhancement
• Application consolidation
• Application migration

Ebix has a well-defined and mature application development process which comprises the complete SDLC from business case analysis to warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. At a high-level, the processes followed within the methodology are:

Identify - Identify business challenges to propose custom application development solution to fill in the gaps of problematic business processes.

Design & Planning - A detailed design and planning phase is a key step to an effective and successful application development strategy. Prior to the start of any project, Ebix will provide detailed timelines, project estimates and scope of work documentation to ensure that your business goals and comprehensive IT initiatives will be met.

Project Management - Whether Ebix is acting as your outsourced IT staff, is a complement to your current staff offering unique expertise, or is helping to assist in the integration of a third-party application provider, Ebix's project managers will ensure that projects are completed on schedule and within budget.

Development & Implementation - The Ebix team will lead each step of the way to ensure that all custom applications are tested and implemented correctly with hands-on training to your staff that will need to acclimate to the new technology.

Support - Custom application development requires ongoing support as future modifications, technical assistance, or failures repair may be required. The Ebix team is always available for recurring maintenance .

Global Delivery Model

Global Delivery Model is the most successful outsourcing model amongst all the other models. At Ebix, it is a combination of onsite model and offshore model where offshore development centers spread out across the entire globe. The key global delivery centers are located in India, which provide us and our clients access to a large working team with varied qualities and expertise in different fields.

In our typical global delivery model, tasks accomplished by the onsite team:

• Understanding the client's requirements.
• Directly interacting with the client to get a better idea of their needs and changes in them, if any.
• Acting as a mediator between the client and the offshore development centers.
• Planning & Designing the initial steps of the project.
• Allocation of Tasks amongst the available resources.
• Testing the outcome of the project in tandem with the client's team.
• Executing the project successfully at the client's place.
• Provide the required support for maintenance.

Tasks accomplished at the offshore development center:

• Detailed design that will be continuation of what the onsite team designed.
• Deciding any specific technological requirements for the project.
• Development.
• Testing before handing over to onsite team.
• Continuous technical support.

Global delivery model is preferred by most of our clients as it gets the job done in a quick manner. This is made possible by the number of offshore teams working together towards the completion of the task. Also where the project is very big requiring sufficient skilled manpower to complete the task this is the only model, which provides solution in such cases.

Advantages of Ebix Global Delivery Model:

• Round-the-clock productivity: 24*7 work cycle becomes possible because of the time-zone difference.
• Best Results: Accomplishment of high quality work is possible, as the client will get the benefit of skilled manpower spread out across the globe.
• Shorter lead-time: Shorter project completion time as the work is completed at multiple development centers working together with the same target.
• Cost benefits: The cost saving benefits for the client resulting from offshore outsourcing is also appreciable.
• Limited new hiring: Ebix can provide the client with a large working team with varied skill set, which the client may not be able to employ for just the task at hand.
• Faster response: Onsite team, which will be in direct contact with the client, is able to understand the client's needs in a better way.

Our global delivery model consists of 3 integrated components:

Global Workforce

• Highly effective and scalable talent management - recruiting, staffing, training and retention

Integrated Processes

• CMMI Level 5 and ISO 9001:2000 quality processes
• Project Management processes and tools

Multi-Tiered Infrastructure

• Multi-continent and interconnected global development center network to allow for better risk management and follow-the-sun coverage
• State of the art and redundant telecommunications network
• Global collaboration tools