Privacy Policy

Website analytics and your choices

With your permission, Ebix uses Google Analytics through Google Tag Manager to understand visits and interactions on this website. Analytics remains off until you accept it. You can choose essential storage only, or change your analytics choice at any time using Cookie preferences in the footer.

See our Cookie Policy for the technologies used, storage periods and how to withdraw permission. Updated 16 October 2026.

Using this website and sending an enquiry

Ebix Inc. handles enquiries submitted through this website. The concierge matches your typed requests to a local product catalogue in your browser. It does not send that conversation to a generative AI provider. When you select Send enquiry, your name, email address, any optional title and phone number, selected interests, country if provided, and conversation are sent to the relevant Ebix team. Please do not include medical records, financial account details, passwords or other sensitive personal information.

We use enquiry information to respond to your request and provide relevant business assistance, consistent with the legitimate interests described in this notice. The form does not subscribe you to a marketing list. Name and email are required to send the enquiry; title and phone are optional. You may instead contact a global office directly.

The enquiry security check uses Cloudflare Turnstile, which processes browser and network information to detect abuse. When enabled, this check loads as you use the enquiry feature. Email delivery is handled through Resend. The server retains delivery references, keyed fingerprints and rate-limit records rather than the raw enquiry text. Delivery records older than seven days are eligible for removal during cleanup after successful enquiries; this is not a guaranteed seven-day deletion schedule. The delivered email remains subject to the receiving team’s retention requirements.

Browser voice dictation is optional. Your browser or its speech service may process audio when you activate it. You can type instead and review the transcript before sending. The website does not retain an audio recording.

The interactive agent office is a separate website. It connects only when you choose Load interactive office or open its link. That service may process your network and browser information. You can remove the embedded office using Cookie preferences; this stops the embedded connection but cannot undo information already transmitted.

For website enquiries you may contact Privacy@ebix.com directly to request access, correction, deletion, restriction or portability where applicable, or to object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. The concierge does not make decisions with legal or similarly significant effects about you.

Read the Cookie Policy for details of browser storage. These website details were updated on 27 September 2026.

Who is using your personal data?

Ebix Inc., whose registered office is at 1 Ebix Way, Johns Creek, GA, 30097 ("Ebix", "we", "us", "our"). Ebix provides on-demand infrastructure exchanges to the insurance, financial, and healthcare industries (each a "User").

Scope of this notice

Please read this notice carefully. It applies to the treatment of any information that could be used to identify you as an individual and which is collected through your use or interaction with our software products and services ("personal data"). The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure, and to comply with legal requirements.

This notice is not intended to override the terms of any contract that you or any relevant User may have with us, or that you may have with any relevant User, or any rights you might have available under applicable data protection laws.

We may make changes to this notice from time to time, for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business.

We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.

What personal data do we collect?

We will process the personal data that you provide to us and/or the User or any person acting on behalf of a User and/or which you record when using our software products and services, in particular your contact details, including your full name, job title, employment details including your employer, your business email address and telephone number and your platform log in details. In limited circumstances, when you contact us for support, this might also include the limited details that you make available in relation to the issue.

We comply with the data minimization principles of data protection laws, and we will not collect any personal data from you that we do not need to provide and oversee our software products and services. In particular, we do not collect any special categories of data unless it is contractually obligated to do so, in the general course of providing services in connection with our products or through making the Website available, unless required, and only when we have an appropriate legal basis to do so.

When do we collect your personal data?

We will collect information from you directly when you use the Website. To the extent permitted by law, we may also monitor and record telephone calls for training and quality assurance purposes when you call the help desk directly for user support. Information about you may also be provided to us indirectly by a User.

What purpose do we use your data for?

We need to process your contact details to operate our software products and services. We would like to use this information to inform you of anything that may impact your ability to make use of the services. If you do not provide this information, it may result in our being unable to provide our contractual services.

We will collect your device data to provide and operate our software products and the Website; to further develop, customize and improve our software products and the Website based on visitors' and users' common or personal preferences, to provide ongoing customer assistance and technical support; to enhance our data security and fraud prevention capabilities and to comply with any applicable laws and regulations.

We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set out above, where we are satisfied that:

• Our use of your personal data is necessary to support 'Legitimate Interests' that we have as a business (namely, to improve our products or services, to provide help or support in connection with our products and the website, to ensure that our products and the website operate efficiently and securely and to carry out analytics across our datasets), provided it is always carried out proportionately, and that respects your privacy rights; and/or
• Our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we are subject to.

Where special-category personal data is processed, an applicable additional condition under data protection law is required. A right to opt out is not itself a lawful condition for processing special-category data.

• Your explicit consent
• The establishment, exercise, or defense by us or third parties of legal claims

PLEASE NOTE: If you provide your explicit consent to allow us to process your special categories of data, you may withdraw your consent to such processing at any time. However, you should be aware that if you choose to do so, we may be unable to continue to provide certain services to you. If you choose to withdraw your consent, we will tell you more about the possible consequences.

Where is your personal data stored?

Website enquiries may be handled by the relevant Ebix teams and by providers that support hosting, security and email delivery. Their processing locations may differ from your country. Contact Privacy@ebix.com for information about the locations and transfer safeguards applicable to your enquiry or service. Product-specific processing arrangements are described in the relevant service agreement and privacy notice.

Service providers process information needed to deliver their services. The website enquiry service uses Cloudflare for security checks and infrastructure and Resend for email delivery when enquiry sending is enabled. Your enquiry is routed to the relevant Ebix team. Information may also be disclosed where required by law.

How long do we keep it?

In relation to your contact details, we will retain your data for as long as the controller is contractually obligated. In some circumstances, we may retain your personal data for longer periods of time, for example, where we are required to do so to meet legal, regulatory, tax, or accounting requirements, in particular where it forms part of an audit trail created to record your use of our software products.

For the device data, we will retain your personal data for as long as is reasonably necessary for the purposes listed in this notice, and in line with our cookie settings, for example.

In specific circumstances, we may also retain your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings.

CCPA Privacy Notice Oct 2025

What are your rights?

You have a number of rights in relation to your personal data which should be exercised by contacting the User or 'controller' of this data. As a service provider Ebix may only be a ‘custodian’ of the data holding it on behalf of the ‘controller’. You have the right to request the ‘controller’ provide access to various details about data usage. This may include data access, data history, data retention requests for the erasure of data no longer required, requests to restrict access on the processing or usage of your data,

Contact and complaints

You can contact us with any queries or concerns at the following email addres Privacy@ebix.com

You may contact Privacy@ebix.com with a question or complaint. You may also contact the regulator responsible for privacy in your jurisdiction without first contacting us. California residents can find information about their rights at https://oag.ca.gov/privacy/ccpa.

Further information on CCPA regulation can be found a https://oag.ca.gov/privacy/ccpa

Notice to EU Residents under GDPR Regulation:

You have several rights in relation to your personal data, which should be exercised by contacting Ebix Inc., which is the 'controller' of this data. In summary, you may request us to ensure you can access your data, request the rectification of any mistakes relating to your data, request the erasure of records which are no longer required, request the restriction on the processing of your data, object to the processing of your data, or request to exercise your right of data portability.

Contact and Complaints

You can contact us with any queries or concerns at the following email address: GDPR.Ebix@ebix.com. If you have a complaint or concern about how we use your personal data, please contact us in the first instance, and we will attempt to resolve the issue as soon as possible. You also have the right to complain to your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.