The service, part of ebix.com's ebixexchange service offering, utilizes open architecture ebixexchange technology. It will be available to agents at an initial promotional monthly cost of $5 per carrier per agency, with a minimum fee of $25 per agency per month. Carriers will not be charged for this service.
This new unified direct bill inquiry system eliminates the time consuming steps agents must take to check on customer billing inquiries. Rather than navigating different carrier portals - and using various passwords and logins - agents now only need to log on to one very simple screen and input the customer's policy number to determine billing status through the carrier.
The growing base of ebixASP users will be able to access customer billing inquiries in real time from within their system itself -- anytime, anyplace, anywhere -- with complete password and login integration. ebix.com's legacy customers will also be able to take advantage of the unified direct billing system as well.
"This new system developed by ebix.com makes multiple inquiries and calls to multiple carriers a thing of the past for insurance agents," said Robin Raina, Chairman, President & CEO of ebix.com, Inc. "With our new direct billing system, agents will be able to quickly and easily access information in just seconds, eliminating the time and effort it takes to access this information by logging into multiple insurance carrier sites for different policies."
Comments from the industry:
"This new service has a very significant, very positive impact on our business," said Jerry Kroggel, CEO of Greater Lexington Insurance in Lexington, KY. "This addresses a major problem for our agency - today we have to deal with multiple CSR's accessing multiple sites for different carriers, each with its own ID, password, and unique navigation. ebix's new single-entry screen is an elegant solution, handling all of this work in the background, for multiple carriers."
"The new ebix real-time inquiry greatly enhances the agency workflow and provides us with a quick single strike solution to a task that was unusually cumbersome for all agents," said Dave Schuppler, a mid-west agent known for his activity in the technology area. Schuppler is CEO of David Schuppler & Associates, a Wisconsin agency with offices in Milwaukee and Rhinelander, and has long served on the Wisconsin Independent Agents' automation committee.
For further details on ebix.com's unified direct bill offering, please contact Barry Klein, Director of ebixexchange, at 818-359 4300 or bklein@ebix.com or logon to http://www.ebix.com/exchange
About ebix.com
Founded in 1976, ebix.com Inc., formerly
known as Delphi Information Systems, Inc. is a leading international
supplier of software and e-commerce solutions to the property
and casualty insurance industry. The recent name change to
ebix.com Inc. aligns the identity of the company with its
strategic focus of using the Internet to enhance the way insurance
business is transacted, through solutions that encompass both
e-commerce and web-enabled agency management systems. An independent
provider, ebix.com Inc. employs insurance and technology professionals
who provide products, support and consultancy to more than
3,000 customers on six continents.
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ebix.com Inc.
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